FAQs
- What is your consultation process?
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              You can view our option our fittings online through here: Book Online 
- What sizes do you offer?
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              Our sample size is a UK 10 - UK 12, but their flexible fits allow adjustments down to UK 6 or up to UK 14, depending on body proportions and cup size. 
- What is your price range?
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              Our pricing varies based on the service selected. Demure made-to-order gowns begin at R28,000.00, while our Chanelle Cindy ready-to-wear gowns start at R20 000.00. Our gown rentals are offered at 40% of the retail price. For our Bespoke rates, please email us directly. 
- How does your payment process work?
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              For made-to-order and bespoke gowns, a deposit of 60% is required to secure your booking, with the remaining balance of 40% payable 10 days prior to collection. Ready-to-wear and sample sale gowns purchased off the rail require full payment upon confirmation of purchase. For gown rentals, full payment is required to secure the reservation, along with a refundable deposit of R5,000, payable prior to collection. Please be advised that all alteration fees are invoiced separately. 
- What is your lead-time?
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              Our lead-time varies based on the service selected. - Bespoke bridal 10-18 months
- Made-to-order 6-10 months
- Hiring 6 months
 
- Where are your dresses made?
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              80% of our dresses are crafted in our Cape Town studio, with the remaining 20% manufactured overseas. 
 Our custom beaded motifs and fabrics are meticulously handmade in Mumbai, India.
- How many people can I bring to my fitting?
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              We ask that you please bring a maximum of 4 additional people to your fitting. 
- Do I need to bring anything to my fitting?
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              We always recommend bringing heels, if you plan on wearing them on your wedding day, as well as neutral underwear. 
- Do you offer alteration services?
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              Yes, we do offer in-house alteration services. 
 
  
          