FAQs
- What is your consultation process?
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You can view our option our fittings online through here: Book Online
- What sizes do you offer?
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Our sample size is a UK 10 - UK 12, but their flexible fits allow adjustments down to UK 6 or up to UK 14, depending on body proportions and cup size.
- What is your price range?
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Our pricing varies based on the service selected.
Demure made-to-order gowns begin at R28,000.00, while our Chanelle Cindy ready-to-wear gowns start at R20 000.00.
Our gown rentals are offered at 40% of the retail price.
For our Bespoke rates, please email us directly.
- How does your payment process work?
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For made-to-order and bespoke gowns, a deposit of 60% is required to secure your booking, with the remaining balance of 40% payable 10 days prior to collection.
Ready-to-wear and sample sale gowns purchased off the rail require full payment upon confirmation of purchase.
For gown rentals, full payment is required to secure the reservation, along with a refundable deposit of R5,000, payable prior to collection.
Please be advised that all alteration fees are invoiced separately.
- What is your lead-time?
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Our lead-time varies based on the service selected.
- Bespoke bridal 10-18 months
- Made-to-order 6-10 months
- Hiring 6 months
- Where are your dresses made?
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80% of our dresses are crafted in our Cape Town studio, with the remaining 20% manufactured overseas.
Our custom beaded motifs and fabrics are meticulously handmade in Mumbai, India. - How many people can I bring to my fitting?
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We ask that you please bring a maximum of 4 additional people to your fitting.
- Do I need to bring anything to my fitting?
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We always recommend bringing heels, if you plan on wearing them on your wedding day, as well as neutral underwear.
- Do you offer alteration services?
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Yes, we do offer in-house alteration services.