T&CS

1. Appointments & Consultations

All consultations are arranged by online bookings, or by email appointment only.

Consultation options include:

  • Bespoke bridal consultations
  • Standard consultations 
  • Online consultations

Consultation Fees:

  • Bespoke Bridal Consultation: R600
  • Standard Consultation: R400

Consultation fees are required to secure your booking and are non-refundable.

Appointments may be rescheduled if notice is provided at least 24 hours prior to the scheduled appointment.

2. Payments

Accepted payment methods:

  • EFT
  • Credit Card payments (Additional fee of 3%)

Chanelle Cindy Bridal does not accept:

  • Cash
  • Cheques

All payments must use the provided invoice reference number.

Proof of payment must be emailed prior to collection.

3. Quotations & Deposits

Following your consultation, you will receive a personalised quotation based on:

  • Design specifications
  • Fabric selection
  • Labour requirements
  • Custom detailing

To proceed with your order:

  • Signed Terms & Conditions are required
  • A 60% non-refundable deposit is required for Bespoke & made-to-order services
  • A 100% non-refundable deposit is required for ready-to-wear & rental services

Bookings are only confirmed once deposit payment has been received.

Failure to pay the deposit by the specified date may result in cancellation of the booking slot.

4. Availability & timelines

Each gown is individually handcrafted and customised, subject to fabric and trim availability.

Fabric sourcing is dependent on both local and international suppliers.

Shipping timeless are dependent on both local and international suppliers & courier efficiency. 

Chanelle Cindy Bridal cannot be held responsible for production delays relating to shipping delays. 

Custom beading is handmade in India. Chanelle Cindy Bridal cannot be held responsible for supplier or production delays relating to custom beading orders.

Ready-to-wear gowns are not reserved unless paid for in full.

Estimated production timelines are as follows:

  • Bespoke Bridal: 8–12 months
  • Made-to-Order: 4–8 months
  • Ready-to-Wear: Subject to availability
  • Rentals: 6 months or less

Production timelines are estimates only and may vary depending on:

  • fabric availability,
  • custom detailing,
  • supplier lead times,
  • and design complexity.
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5. Fittings

Bespoke gowns typically include:

  • Up to 4 fittings
  • Final collection appointment

Made-to-order & ready-to-wear gowns typically include:

  • Up to 2 fittings
  • Final collection appointment

Rental gowns typically include: 

  • 1 fitting 
  • Final collection appointment

Fittings are approximately 45 minutes in duration.

Clients not based in Cape Town may complete fittings remotely using submitted measurements.

Chanelle Cindy Bridal cannot guarantee fit accuracy when working solely from client-provided measurements.

Clients are responsible for informing Chanelle Cindy Bridal of any measurement changes.

6. Design Amendments

Minor design adjustments may be accommodated during the design process.

Major silhouette changes after fabric selection may not be possible.

No design changes will be accepted after the second fitting.

Additional design changes or fabric requirements may result in additional charges, which will always be communicated in writing before proceeding.

7. Cancellations & Refunds

Deposits are strictly non-refundable.

If a client cancels:

  • once order has been placed with manufacturer 
  • after fabric purchasing,
  • after fittings have commenced,
  • or during production,

additional fees may apply depending on work completed.

If cancellation occurs later in the production process, the full quoted amount may become payable.

If Chanelle Cindy Bridal cancels the project, the client will receive a refund for amounts paid excluding completed work already approved by the client.

For more information, please refer to our Refund Policy.

8. Collection & Shipping

Gowns must be paid in full before collection.

International clients are required to settle outstanding balances at least 14 days prior to completion.

Chanelle Cindy Bridal does not provide courier or shipping services, unless discussed otherwise. 

Shipping arrangements, risk, and costs remain the client’s responsibility.

9. Liability

Once a gown has left the Chanelle Cindy Bridal studio, the project is considered complete.

Chanelle Cindy Bridal is not liable for:

  • damage after collection,
  • wear-and-tear,
  • accidental tears,
  • zip damage after collection,
  • or fit changes caused by weight fluctuations.

Clients are encouraged to communicate any anticipated body changes during the design process.

10. Business Hours

BY APPOINTMENT ONLY

Monday – Friday: 09:00 – 16:30
Saturday: 09:00 – 14:00
Sundays & Public Holidays: Closed

11. Marketing & Photography

Chanelle Cindy Bridal reserves the right to photograph and share completed projects for promotional purposes.

Client privacy will always be respected during the design process.

12. Acceptance

Payment of any deposit confirms acceptance of these Terms & Conditions.