Chanelle Cindy Bridal operates this website and online store, including all related information, content, features, tools, products, and services, in order to provide customers with a curated bridal experience (“Services”). Our website is powered by Shopify, which enables us to provide these Services securely and efficiently.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book appointments, purchase products or services, or communicate with us.

By using this website and our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Services, we may collect the following information:

• Full name
• Email address
• Phone number
• Billing and payment information
• Appointment details
• Wedding dates and event information
• Measurements and fitting information
• Design preferences and bespoke gown requirements
• Transaction and purchase history
• Device and browser information
• Website usage data through cookies and analytics tools

How We Collect Information

We may collect personal information:

• Directly from you when you contact us, complete forms, book appointments, or make purchases
• Automatically through cookies, analytics, and website technologies
• Through Shopify and trusted service providers that help operate our business
• Through third-party platforms connected to our website or services

How We Use Your Information

We may use your personal information to:

• Schedule bridal consultations and fittings
• Process bookings and payments
• Create personalised quotations
• Manage bespoke gown production and bridal orders
• Communicate regarding appointments, services, and purchases
• Improve our website, customer experience, and Services
• Provide customer support
• Send occasional promotional or marketing communications
• Prevent fraud and maintain website security
• Comply with legal obligations

Sharing of Information

We do not sell or rent your personal information.

Your information may be shared only with trusted third-party providers necessary to operate our business and website, including:

• Shopify
• Payment processing providers
• Google services and analytics tools
• Shipping and fulfilment providers
• Website hosting and technical support providers

These providers process information only as necessary to perform their services.

Relationship with Shopify

Our online store is hosted by Shopify. Shopify may collect and process personal information in order to provide and improve the Services offered through this website.

To learn more about how Shopify handles personal information, please visit Shopify’s Privacy Policy:
https://privacy.shopify.com

Cookies & Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyse website traffic and performance
• Enhance user experience
• Support marketing and advertising efforts

You may disable cookies through your browser settings, although certain website features may not function correctly.

Third-Party Websites & Links

Our website may contain links to third-party platforms including Instagram, Pinterest, Google, Shopify, and other external websites.

These third-party services operate according to their own privacy policies, and Chanelle Cindy Bridal is not responsible for their content, security, or privacy practices.

Data Security

We take reasonable precautions to protect your personal information and ensure secure handling of customer data.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Retention of Information

We retain personal information only for as long as necessary to:

• Provide our Services
• Maintain customer records
• Fulfil legal and accounting obligations
• Resolve disputes or enforce agreements

Your Rights

Depending on your location and applicable laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent to marketing communications
• Request information regarding how your data is processed

To exercise any of these rights, please contact us directly.

Children’s Privacy

Our Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Updated versions will be posted on this page with the revised effective date.

Contact Information

Chanelle Cindy Bridal
172 Victoria Road, 301 De Waal House
Woodstock, Cape Town, 7915
South Africa

Email: chanelle@chanellecindy.com
Phone: +27 82 445 7675